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Eric Kuster Return Policy

At Eric Kuster, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return process as smooth and straightforward as possible.

How to Return

  1. Initiate Your Return: Start by visiting our returns portal at Eric Kuster Returns. Here, you'll need to enter your order details.
    Return portal
  2. Complete the Return Form: You'll be asked to specify the reason for returning each item. This helps us understand how we can improve our products and services.
  3. Choose a Return Method: Select a carrier or a pickup point from the available options. In some cases, you might be responsible for the return shipping costs. The portal will inform you about any costs involved and guide you through the payment process if necessary.
  4. Download and Attach the Shipping Label: After completing the registration, download the return shipping label and attach it to your package.
  5. Send It Back to Us: Drop off the package at the chosen pickup point or carrier location.

    Return Window

    You have 14 days from the date you received the item to initiate a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.


    Once we receive your returned item, we will inspect it and notify you about the status of your refund. If approved, a refund will be processed to your original method of payment.

    Need Help?

    If you have any questions about returning your item, please contact us. We’re here to help.